Refund and Returns Policy for StyleXSuri
Effective Date: November 23, 2024
At StyleXSuri, we strive to provide the best products and services to our valued customers. If for any reason you’re not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: You must initiate your return within 30 days of receiving your order.
- Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
- Non-returnable Items: Certain items, such as personalized products or sale items, are non-returnable. Please check the product description for any specific return restrictions.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. How to Return an Item
If your item meets the eligibility criteria, you can return it by following these steps:
- Contact Us: Email us at [email protected] with your order number and details about the item you’d like to return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions for shipping the item back to us.
- Shipping: The cost of return shipping is the responsibility of the customer, unless the item is damaged or defective upon arrival. Please use a trackable shipping service or purchase shipping insurance for returns over $75.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 5-7 business days.
- Partial Refunds: If the item is returned in a condition that does not meet our return policy (e.g., damaged or used), we may offer a partial refund or decline the return.
- Non-refundable Shipping Costs: Shipping costs are non-refundable, and you will be responsible for paying the return shipping charges.
4. Exchanges
If you would like to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a full refund or exchange for the item at no additional cost to you. Please send us:
- A photo of the damaged or defective item
- Your order number
We will guide you through the return or exchange process.
6. Cancellations
Orders can be canceled within 24 hours of purchase. After this time, we may not be able to cancel your order, as it may have already been processed or shipped.
To cancel your order, please contact us at [email protected] with your order number. We will confirm the cancellation status and process the necessary refund if applicable.
7. How to Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us:
- Email: [email protected]
- Phone: (540) 786-7920
- Address: 10609 Holleybrooke Dr, Spotsylvania, Virginia (VA)